Both monthly plans and data packs are covered by a 60-day refund. Open a ticket in the user panel within 60 days, stating the order number and the plan you want refunded.
Once the request is received, the order status and refund scope are checked; the refund goes back through the payment channel, and the time it takes to arrive depends on that channel. You can follow the request and its progress in the ticket.
- Open a ticket in the user panel with your order number and plan name.
- The order status and refund scope are checked.
- The refund is handled through the payment channel, with progress updated in the ticket.
Submit a Ticket